Fit
- Order-status support
- Returns triage
- Product and inventory questions
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COMMERCE DATA INTO USEFUL ACTION
Shopify AI & Support Automation
Connect Shopify products, orders and customers to support, retention and operations workflows while keeping refunds and customer-facing actions controlled.
Discuss this workflowArchitecture
- Shopify webhook
- Order and policy context
- Classification
- Approved response or task
- Commerce log
Permissions & ownership
- Custom app with minimum scopes
- Separate read and write operations
- Human approval for refunds
Limitations
- Webhook ordering and retries
- Protected customer data requirements
- Theme changes are outside workflow scope
Supported events / actions
- Order created
- Fulfilment updated
- Refund requested
- Customer message received
Deliverables
- Webhook map
- Support workflow
- Policy guardrails
- Operations dashboard