Fit
- High-volume shared inboxes
- Stable categories and owners
- Response templates and SLAs
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INBOX TO OWNED NEXT ACTION
AI Email Triage Automation
Classify shared inbox messages, extract the necessary context and create a reply draft or task without silently sending high-risk responses.
Discuss this workflowArchitecture
- Email received
- Sender and thread context
- Classification
- Draft or task
- Approval and audit
Permissions & ownership
- Selected mailbox access
- Draft-only by default
- Restricted attachment processing
Limitations
- Ambiguous intent needs a queue
- Auto-send is unsuitable for complaints
- Phishing controls remain upstream
Supported events / actions
- Message received
- SLA threshold reached
- Draft approved
- Case closed
Deliverables
- Taxonomy
- Triage workflow
- Draft library
- SLA dashboard